Refund policy

Returns, Refunds and Cancellations — FRNDLY MENACE .

Digital downloads

Digital downloads are non-refundable. If you have trouble accessing your purchased file, contact frndlymenace@gmail.com for assistance.

Premade physical items

We do not accept change-of-mind returns on premade physical items.

Custom order cancellations

You may request cancellation of a custom order for a full refund before custom design work or production begins. Once custom design work or production has started, change-of-mind cancellations are not accepted. Design work includes preparing customer photos and personalized designs, even if printing has not yet started.

To request cancellation, email frndlymenace@gmail.com with your order number. We will check the order's progress and confirm whether cancellation is available.

Damaged, defective or incorrect items

Damaged, defective or incorrect items are handled separately from change-of-mind requests. Contact frndlymenace@gmail.com with your order number, a description of the issue and, where applicable, photos of the item and packaging so we can review the issue and arrange an appropriate resolution.

This policy does not limit any rights you have under applicable law.